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SHIPPING ORDERS AND RETURNS

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FREE SHIPPING IN ITALY

The shipment throughout the national territory of our products is carried out with express couriers of our trust and 

it is free with a minimum order of 50 € -   For orders below this amount we apply the rates of the carriers themselves. Our products are packaged and shipped in maximum safety with double or triple wave cardboard boxes, packed and resistant to all shipments of bottled wine, we recommend the use of "protected boxes" designed specifically for the transport of glass bottles. . The box is patented by the manufacturer and offers greater safety from shocks and compressions of the product to be shipped. Alternatively, we still use protected packaging, in order to avoid, as far as possible, breakage or damage to particularly fragile products in jars or glass. 

SHIPPING ABROAD

Shipments to European countries of our products are made with trusted couriers and 

shipping costs are charged to the customer and calculated based on the weight and destination of the products  - The costs are calculated by applying the rates of the carriers themselves and deliveries are made on the European territory with the exclusion of some destinations. We do not sell to non-European countries. Our products are packaged and shipped in maximum safety with double-wave or triple-wave cardboard boxes, packed to withstand any bumps or accidental falls of the boxes. For greater safety we recommend the use of "protected boxes" specifically designed for the transport of glass bottles. The box is patented by the manufacturer and offers greater safety from shocks and compressions of the product to be shipped. 

WHAT TO DO IF THE BOX IS DAMAGED

Upon delivery of the goods by the courier, the customer is required to check that the packaging is intact and not damaged. In case damage or alterations are evident, even in the closing materials (adhesive tape) they must be immediately contested, declaring that the goods are collected with subject to control and specifying the reason for the reserve (crushed, damaged, opened, tampered packaging, etc.) on the courier's delivery document. See point 3 -  Control reserve  - of the Conditions of sale. Follow steps a / b / c / d

to.     For greater safety, take a photo of the damaged package and send it by email to info@vinisfusiadomicilio.it -

b.     In the case of verification and if at the opening of the package there are open or broken products (Bag in box, jars, bottles, etc.), take a photo and send the documentation to info@vinisfusiadomicilio.it -

c.     Once the courier's document has been signed without affixing notifications of RESERVE OF CONTROL, the Customer will not subsequently be able to make any objection to the Seller, regarding the conditions of what has been delivered.

d.     Any disputes regarding goods accepted with reserve as indicated above, must be received in writing and in detail within 7 (seven) days of receipt of the same at the email address  info@vinisfusiadomicilio.it

RETURNS AND REFUNDS

 

If you need to return or exchange your order for any reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return the product in exchange for a voucher, a different product or a direct refund with the original payment method. We ask that you take note of the following exceptions to our return and exchange policy:

Here are some examples of common exceptions.  

  • Discounted or promotional items cannot be returned or exchanged

  • Returned items must still have the label and must be returned in the original packaging

  • Returned items must not show visible signs of wear or use

To request a return or exchange, send a request to  info@vinisfusiadomicilio.it  indicating the reason for the return or exchange and wait for confirmation. They will not be accepted  goods returned without authorization or proven reason.

In the event that the return or exchange of goods is authorized, the shipping costs incurred to send the goods to our warehouse will not be refunded. Any agreements between the customer and the supplier www.vinisfusiadomicilio.it will be formalized from time to time by email.  

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